Electrolux Electrolux 36" Gas Rangetop

Wanted to love it but disappointed

by JenM1011

Submitted 05-15-22

clear No, I would not recommend this to a friend

electroluxappliances.com

I chose this range top because of the reputation of reliability with Electrolux products. It is a beautiful rangetop that looks great in my new kitchen. Plus, I Iove that it came with a griddle. I purchased new Rachel Ray pots to use with my new rangetop. I had it installed 1 month ago and have already come across 2 issues. The first time I used it I noticed the cast iron grates had tiny white scratches on them. I was extra careful and just simply placed the pot on the grate. I use a soft microfiber cloth with warm water and some dish soap to clean when needed. I couldn't believe that there wouldn't be some time of protective coating to prevent scratches from simple use. Not to mention the grates are super heavy and removing them to clean around the pilot is not easy because you have to be careful where you place them down.Second, I noticed on the front stainless-steel ledge of the rangetop, under the lip of the grate it was starting to discolor like a burn mark on the stainless steel. Again, I used this only a few times when I noticed these issues. I called customer support and unfortunately, they were no help. I requested a tech come out to see what occurred or I could send pictures because this had to be a defect of the product. They informed me that it was considered cosmetic damage and would not warrant a technician to come out. Additionally, the warranty covers if something doesn't work, not cosmetic damage. They didn't seem to understand that simply turning the pilot on and placing a pot on the grate should not cause scratching and burn marks. I am worried about what this rangetop will look like after 6 months or 1 year of use. Considering the amount of money spent on this, I am disappointed in its durability and Electrolux's response to the problems.