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Great for the sorority house!

by House Director

Submitted 09-01-17

Yes, I would recommend this to a friend

We were in desperate need of a refrigerator for 52 live-in's to share. It has worked out wonderfully. There is enough space for everyone (which is important for this group) and the lighting is superb.

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Worst Customer Service Terrible Warranty

by Quality a thing of the past

Submitted 08-31-17

No, I would not recommend this to a friend

Had a wall custom built to accomodate our new sidekicks. Cost $1000 . Now stuck with a hole in our kitchen for a $3000+ refrigerator that doesnt work and a freezer alarm that wont stop going off. 10+ service calls to date. Freezer stopped cooling within 1st year. Alarm in freezer keeps going off throughout the day and just yesterday our refrigerator stopped cooling as well. Paid $400 for frig warranty that is useless. AIG, who Whirpool uses for their warranties has the worst customer sevice we have ever experienced. So disrespectful on the phone every time we called. Shocking I know but the Whirpoool Warranty via AIG will NOT cover the cooling repairs needed to get our frig working. SURPRISE! "It's in the contract". They have loopholes in the warranty that prevent you from ever being able to declare the product a lemon. So you have no recourse or hopes for getting a new frig or at least some of your $ refunded let alone the necessary repairs. Total scam as we see it. AIG kept telling us "it's in your contract, it's in your contract". It = that we needed 4 seperate claim numbers before they could "consider" the unit a lemon. But they never give you 4 claims #'s. They keep sending people out under the same #. If repair company they send to you guarantees their work for a certain period of time, say 90 days for example, you have to wait that full 90 days before you can file another claim. This means by the time it takes to aquire 4 claims the warranty is expired therefore rendering it useless moving forward. No hopes of it being declared a lemon or hopes of getting any monies refund. For this sum of $ we have never seen such poor quality of workmanship on the inside workings of appliances. To date between, cost of build out, the units, loss of food and cost of repairs Whirpool Warranty wont pay for, we are out over $5000 to date. Totally devastated! We could NEVER possibly recommend Whirpool after all they have put us through. Such a travesty.

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Same problem!

by Cheryl

Submitted 08-02-17

No, I would not recommend this to a friend

Beautiful set. Focal point in kitchen everyone remarks about it! Refrigerator stopped cooling properly, Coolant leaked out, evaporator doesn't work and compressor needs to be replaced. $1600.00 to repair. We have to do it, they don't make them the same size any longer and freezer is working fine and there is a whole to fill in the kitchen. I think we should get MORE than 5 1/2 years out of a refrigerator. VERY DISAPPOINTING!!!

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Shiny Piece of Junk Part 2

by Surveyor

Submitted 07-19-17

No, I would not recommend this to a friend

See my previous post below: On top of what has already happened now, 07/19/2017, it is leaking out the front and onto the floor. The door never shut tightly. It takes only the slightest force to opened and must be pushed hard to ensure any seal. The bottom of the seal doesn't seal tight causing condensation to build in the fridge. Once the depressed area under the drawers fills with condensate it then has nowhere to go but out the front. Another service call and time off of work. I'd buy a new one and save myself the lost work but it doesn't appear they've fixed the reliability issues. So sad for a Michigan company. I bought this Sidekick refrigerator and matching freezer for our new home on 04/2014. Place in to service on 09/2014. I am now in the midst of my 3rd service call(11/30/2015). Thank god I purchased the extended warranty through Whirlpool. But, that is proving to be junk as well. Factor in that the food loss coverage of $250 is over the life of the warranty, not per event. Each time I am without a refrigerator for 2 - 3 weeks while parts are ordered. I lose time at work to meet the service people. This is the most basic refrigerator there is. No features or bells and whistles and it won't cool. Not to mention we have cabinets built around this unit. Worst purchase ever.

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breaks down after two years

by MC

Submitted 07-01-17

No, I would not recommend this to a friend

After two years of having this refrigerator we noticed it wasn't keeping our food cold - after two years! Not too happy about paying anything to get it fixed. I hope it's nothing expensive :(

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Configuration
Refrigeration Configuration	Refrigerator
Certifications
CEE Tier	Not Rated
Energy Rating (kWh/year)	326
Prop 65	Standard
Energy Star® Qualified	No
UL	Yes
Refrigerator Compartment
Door Bins	1 Dairy,1 Fixed Full-Width,1 Fixed Full-Width Gallon,3 Adjustable Partial-Width
Number of Interior Shelves	5
Non Climate Control Drawers	None
Refrigerator Lighting	LED
Conventional Shelves	2 Fixed Full-Width Glass,3 Adjustable Full-Width Glass
Deli Drawer	No
Temperature-Controlled Drawers	No
Supplementary Containers	N/A
Pantry Drawer	No
Dimensions
Gross Weight(LB,pounds)	211
Carton Depth(IN,inches)	31 1/4
Carton Height(IN,inches)	69 1/4
Carton Width(IN,inches)	31 3/4
General
Accessory Relationships	Yes
Humidity-Controlled Crispers	4 Half-Width
Controls
Water Filter Indicator/Reset	No
Door Ajar/Open Alarm	No
Max Cool/Fast Cool	No
LCD Touch Screen	No
AHAM Volumes And Shelf Area
Refrigerator Volume (Cu Ft)	17.70
Electrical
Amps	15 or 20
Volts	115
Hz	60
Compatibility
Connectivity	No
Works With	No

WSR57R18DM_Dimension Guide_EN_US.pdf	Click here to download
WSR57R18DM_Energy Guide_EN_US.pdf	Click here to download
WSR57R18DM_Owners Manual_EN_US.pdf	Click here to download
WSR57R18DM_Owners Manual_ES_MX.pdf	Click here to download
WSR57R18DM_Quick Reference Sheet_EN_US.pdf	Click here to download
WSR57R18DM_Warranty_EN_US.pdf	Click here to download
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