“We first walked into Mountain High on 12/31 and received outstanding customer service. Our salesman was Mike Schildmeier who said we made his day. It took until 2/7 for our transaction to be complete. Enter two of the greatest installers, Matt and Mark. We had instant rapport with the M & M team! That turned out to be a good thing as they were in our home three total times! They were totally professional, informed, polite, and fun. After every installation they educated us on products. We were replacing 1984 appliances so we had much to learn in the “New Age” of machines. We found you because of your radio ad, and glad we shopped locally.”
“I purchased a Maytag refrigerator from Missy on Tuesday, and on Friday afternoon, my new refrigerator was installed and in the process of cooling down. Missy did an excellent job managing the deal on my refrigerator. Missy even made a note for the delivery schedule person (sorry forgot the name, but she was great too), to let her know we have been living out of an ice cooler and would appreciate the earliest possible delivery. I live at about 9000 ft elevation so I imagine poor Matt and Mark had no idea the challenges they would face in my delivery, install, and haul away. Matt and Mark were fantastic, they were professional, they comunicated very well, and if you saw they way they had to get the Maytag to the front door, you would understand their level of dedication.
All of the staff I interacted with at MHA were excellent and they have formed an excellent team. Please make sure they know their customers appreciate their efforts. I’ve already referred your team to a few other folks. Thank you for a pleasant and painless experience.”
“Just a quick note to complement your organization and in particular Mike Canino for its help and service on our recent appliance purchase. We have been consistent customers for Mountain High Appliance and our recent purchase of new kitchen appliances continues to support our decision to buy from Mountain High. We purchased floor models from you and there were a few missing pieces as might happen with floor models. Mike stepped right up and made sure that things were made right. He is a good person to have on your staff. We are currently following one additional concern i.e. the bake temperature in the convention microwave that we purchased is off by 100 to 125 degrees. I am confident that this will also be resolved to our satisfaction. You should be very proud of your staff.”
“I recently purchased a Miele oven from you, and had it installed by Charlie and Eli. Charlie came by the house about a week before delivery to determine if the new oven would fit without major modifications to my cabinetry. He found that several changes needed to be made, investigated exactly how they would best be accomplished, and came ready to modify my cabinet and install my oven on the delivery date. I would like to commend him, as well as Eli, who helped with the installation, on their professionalism, speed, and clear knowledge and understanding of their business. I have had a number of remodeling jobs done in our home, and I can honestly say I have never seen a contractor work as efficiently or as precisely as Charlie. He clearly knows everything there is to know about kitchen appliance installation, and knows what it is he needs to find out when he runs into a unique problem (which I suspect is rare for him). Charlie and Eli answered all my questions, were approachable and friendly, and left my kitchen perfectly clean. Thank you to both of them!”
Thank you all for handling the error with our dryer so well. I realize this was an error on Whirlpool’s end and not with your store, but you did everything you could to make things right with us. I would recommend your store to friends.
“We are so happy we purchased from Mountain High! We know we are not big customers and have been very happy with the service provided by Mountain High. Problems and issues happen, especially with new products. It’s the way the problems are dealth with that makes the difference. We’re pretty sure we wouldn’t have gotten the same level of service from one of the big box stores and we will definitely be back next time we need to buy a new appliance.”
“We received the Electrolux refrigerator and Alfresco grill last Thursday. Your installers were extremely professional and friendly. I realized how unique a purchasing experience is for every customer that buys from your company. All of the items were assembled, installed perfectly and checked to be operational before the men left. That kind of old fashioned service does not come with the big box companies!”
I wanted to let you know that my wife and I stopped into your showroom on Saturday as we were up in Denver doing new house things. We met with David and went over the items we are needing for our new house. First, I would like to tell you what an extremely beautiful showroom you have, all the kitchens look fantastic! David was a true professional and very helpful. We changed a couple of items and are 99% sure that we will be using Mountain High for our new appliances. Assuming that the delivery and installation goes as well as the purchase process, we will be a very good advocate for Mountain High.
What a great journey I recently experienced with Mountain High Appliance in my quest of replacing a 30-year old oven and microwave! I appreciated the customer service, professionalism, and knowledge shared, ranging from sales to installation. Mike Schildmeier did an excellent job of sorting out my concerns in how to adapt my cabinet to allow for the newer appliances. (Since I wasn’t remodeling my kitchen and did not have a contractor assisting me, I had several questions.) Mike responded to all of my questions in such a timely manner and seemed generally interested in assisting me. He was willing to interface with Charlie to seek some additional answers regarding installation requirements/solutions. Brandi scheduled the installation ahead of my anticipated date which was a great help. Eli and Dennis were outstanding when it came to delivery and installation. They were so on task, considerate in my home, and efficient. It was obvious that Eli has great knowledge and does every part of the installation with utmost precision. Needless to say, I was most impressed with every aspect of interfacing with the employees of Mountain High Appliance and will recommend your company to my friends. Now it’s up to the appliances to do their job!
“Mountain High is the best! I don’t know why I bother ever shopping elsewhere. Excellent prices, service, and delivery. Great showroom too!”
“I wanted to let you know how absolutely grateful and satisfied my wife and I were in buying our appliances at Mountain High Appliance. I found your location through doing an exhaustive search on the web for a new downdraft cooktop to replace the one we had. We had new granite counter tops installed and wanted a new cook top and double oven to accompany the new counter. After being referred to MHA from the website info, I emailed MHA and was in contact with your salesman Mike Canino. After several emails to decide on a cooktop that would work, a 36″ downdraft cooktop doesn’t have many selections, Mike solved our needs and we came over to your location from Northglenn and met Mike. We were treated royally by Mike and he ordered the cooktop for us at a great price. Then we asked him about the double oven while we were there and he got us a great replacement for the 27″ GE we had with the new 27″ GE. When I came to pickup the cooktop so our granite man had the right dimensions to cut a hole in the granite, I only had my car thinking I could put it in the trunk. The warehouse men told me no way it would fit because the downdraft made the box too big for my trunk. I went back to MHA and talked to Mike about getting different arrangements to pick up the cooktop and he just handed me the keys to his truck and told me I could use it to bring the cooktop home. Mike deserves salesman of the year for being such a big help to us when we needed it. My wife couldn’t believe I had Mike’s truck when I pulled up in the garage and unloaded the cooktop. Your delivery men, Matt and Chris came out with our double oven to install on a frigid morning and did an excellent job of removing the old one and installing the new one. They made a few minor changes to the electrical box in the wall, showed my wife everything about how to use the ovens and were very knowledgeable about the product and caring for it. Thank you so much for the capable employees you have working for you and how they represent your company. Any appliances we purchase in the future (a microwave, dishwasher and refrigerator to match the cooktop & double oven) we will be contacting Mike to make those purchases. We are totally pleased with buying our appliances from you and will recommend Mike to all our friends who may need appliances also.”
Thanks so much,
-Margaret & Sven
I recently purchased some appliances from a national outlet store. Big mistake, sometimes we have to learn the hardway! Anyway, I was referred to your store after a neighbor recommended me to you. I would like to thank and compliment one of your sales associates, Mike Stetson who was incredibly helpful. He helped me more in 5 minutes on the phone than 3 service calls from the outlet store. Because of your knowledgeable staff and great customer service, I look forward to doing business with you in the near future.
“Just wanted to tell you how impressed I am with Mountain High’s customer service and how well Mike Stetson took care of our problem. When I brought our Thermador oven problem to your attention and asked for help, I in no way expected your company to completely take care of the situation for us, so you can understand my great satisfaction when Mike informed me that Mountain High was replacing my defective wall oven with another appliance at no charge. Thank you very much! As a small business owner myself, I understand how important customer service and resultant referrals are to the success of a business, and you and your people have proven your commitment to the customer. Not only will I be telling everyone I know about your outstanding customer service, but also you have insured that I will be purchasing the appliances at Mountain High for the new home we are designing.”
“Recently my wife Emily and I had the opportunity to build a house from the ground up. We were extremely overwhelmed by the amount of options and choices that go into designing a house. When it came time to picking out the appliances we were very fortunate to hear your advertisement on the radio. When Emily and I showed up one Saturday we were extremely lucky to be approached by one of your salesmen named Mike Stetson. Mike walked us through the entire show room and explained the pros and cons of every appliance which was extremely helpfully to us in determining our exact needs. On that extremely busy Saturday, Mike was very patient with us knowing that he wasn’t going to get a sale from us because we were just looking. We were so happy with our experience with Mike we made sure that our homebuilder buy the appliances from Mike and Mountain High Appliance. We just recently purchased washer and dryers from Mike to complete our house and again had the best experience. We were able to find a better price for the same washer and dryer at Lowe’s and, to our surprise, Mike matched the competitor’s price, staying true to the mission statement of Mountain High Appliance. I am a true believer in buying local and our experience with Mike has proven that. Mike’s approach to sales and customer service is an example to us all.
One extremely satisfied customer for life,”
“Over the past ten years I have had the distinct pleasure to work with an exceptional employee of yours, Mr. Mike Canino. Appliances are a very crucial part of our business, and not being appliance sales professionals ourselves, it has been nice to have someone we can refer our customers to with complete confidence. Mike’s excellent advice is instrumental in allowing us to plan and execute kitchen designs with a minimum of snags. This past month I was faced with an unexpected need for an affordable refrigerator for myself and Mike made me feel as though the sale of this scratch and dent was just as important as a whole house package. I’m continually struck by his patience and good nature. In a nutshell, he exemplifies the very definition of “customer service” any member of management seeks to elicit from their employees. You are fortunate to have him representing your company.”
“Thanks for the appliances…they look great and Mountain High was fabulous to work with. I dealt with so many contractors through this process and you’re definitely at the top! Thanks Angie!”
“I just wanted to take a moment to compliment Eli. He leaves a ‘good taste’ in the customer’s mouth after the sale; wow, he’s terrific.
• he focused totally on his job
• he worked professionally/respectfully with my handyman
• he gently guided his helper
• no unnecessary chatter delaying completion
• he didn’t fuss about taking a refrigerator to the basement AND reassembling the shelves correctly for me
• didn’t fuss about installation being more than just sliding appliances in
• completely put everything back in order (furniture, plugs, rugs)
• left with clocks set, warranty/ser. # pointed out
So, very satisfied totally.”
“Thank you so much for responding to my letter to General Electric concerning my microwave oven and providing a new oven. I will always recommend Mountain High Appliance to any friend or colleague.”
-Michael & Carol
“I bought a new range and microwave on Saturday. This was the first time buying from Mountain High Appliance and I could not have been happier with the whole experience. The salesperson was very helpful and knowledgeable. He also helped to make my purchase as affordable as posible, which was a big factor for me. My appliances were delivered two days ahead of time. I deeply appreciated this as my other stove top was not in working order. The two gentlemen who installed the overhead microwave and range were very professional and thorough. In fact, I felt they went above and beyond my expectations. Sweeping the floor in front of the range after carefully leveling it. They even put the cleaning supplies back in the cabinet above the microwave. I cannot express enough what a great overall buying and installation experience I had. I will definitely recommend friends to come see you all when they are in need of new appliances.”
“Thank you for the letter and check. As both a consumer and business owner, I want to express my admiration for the way you do busines. You can be assured that our future appliance purchases will be with Mountain High Appliance.”
-Mindy & Kevin
“I just wanted to email you and let you know how happy I was with the recent customer support I received from Mike Stetson. I had been through a lot of service headaches with my KitchenAid Architect series refrigerator. I spoke with Mike and gave him all the details. He was very pleasant to talk with and understood my predicament. He told me he would get a resolution on the matter for me soon. On Saturday morning, I got a call from Mike telling me that he had set up delivery of a new refrigerator for that afternoon. I think he made a special trip in to the office on Saturday especially to handle this for us. I appreciated all of his extra effort. I was looking at your web site today and the following 2 things caught my eye: 1) “We guarantee excellent service.” 2) “Founded in 1993, Mountain High Appliance has enjoyed tremendous success due to the commitment and passion of our staff.” I wanted you to know that Mike has helped me believe both of these things about your company. Service like this keeps customers coming back to you. Keep up the good work!”
“One of the best local resources for high-tech appliance information at competitive prices is Mountain High Appliance. I was very pleased in recent months to order a replacement for my GE cooktop, (so I could have four burners to make Thanksgiving dinner!), for less money than the local big box stores and even Amazon.com could offer. They also are a premier location for hosting networking and other events. Their showroom is fantastic.”
“Our new kitchen is complete and we love it! Thanks to you (Barbara) and Mike Shell. . . and all the others at Mountain High for the help and encouragement and education!”
-Marilyn & Charlie
“Dealing with Mountain High Appliances, and Mike Canino, in particular, has been an excellent experience. Not only is Mike knowledgeable and persistent, he is patient, patient, patient. Buying kitchen appliances was the easy part. Finding a washer and dryer that would fit in a size-limiting laundry nook put that knowledge, persistence, and patience to the test—and Mike came through. I will be happy to recommend your business.”
“Steve, We just wanted to take this moment to say thank you for helping us pick out our appliances and taking care of our rebate paperwork. Your willingness to assist others has touched us and we appreciate your professional, friendly, and educational approach. You’ve been by far the best person we have worked with in sales. Mountain High Appliance is blessed to have you. PS. We love our appliances!”
-Sharon & Josh
“I am writing this letter to inform you of the excellent service my husband and I received today from David Matlick. We informed David that we were just attempting to familiarize ourselves with our options and even though he was well aware of that fact, he was so willing to assist us and answer any questions we had. By the time we left your store, we had made the majority of our selections thanks to David’s very well informed assistance. He was so incredibly helpful with his knowledge and insight and even though we were aware we were not one of his accounts, he kept indicating that all employees at Mountain High work to help each other. In these days when customer service seems often lacking and the goal is to “Make the Sale”, David is one who gives feeling he is there for the customer. He made, what can be an overwhelming task of multiple selections, a very enjoyable and positive experience. He listened to our needs, showed us the options and provided us with the information we needed to come away confident in our selections. David is a credit to your company and it was certainly a pleasure doing business with him.”
“Just wanted to send you and the gang at Mountain High Appliance our sincere thanks for the new oven. I love it! I appreciated the Jenn-Air reps taking the time to listen to my concerns about their appliances, but never expected this wonderful turn of events. What a nice surprise and it is good to know that companies such as Mountain High Appliance and Jenn-Air still consider customer service an important part of business!”
- Bob & Vicky
First I want to thank you for helping me out with the Electrolux appliances. I know it was an accommodation and that you didn’t make anything (except friends) and I appreciate your efforts.
Matt and James—who delivered both to David and me—are outstanding. You should be proud to have them represent Mountain High. So much of the customer’s experience happens in the last 50 feet so to speak. Much of the time, all the effort you put into merchandising, advertising and training go to waste because of an inept or inconsiderate delivery crew. In your case, the team in my home added to your already stellar reputation and will have me sending my friends from Denver up to see you when they need appliances.
Although I was the last stop on a long, hot Friday, they didn’t rush the job, took care of all the little extras (like getting the leveling legs all the way in so that the laundry would fit under my cabinet, and running a cycle) that others would skip. Sure, it’s supposed to be their jobs, and sure they’re supposed to do it right, but it doesn’t always happen.
It’s a pleasure doing business with you.
Best wishes for much continued success.
Just wanted to take a moment to thank you for your assistance with the purchase and installation of the new stoves and dishwashers at the high school. I appreciate your patience with the school procurement system as I know this took additional time for you. All appliances are working great and will improve the quality and quantity of products produced by our students.
“Nancy and I wish to express our appreciation for exchanging our dishwasher. You and Mountain High Appliance maintain excellence in customer service and satisfaction. Thank you!!”